Steve Prothero
Manager, Customer Success | MBA in Business Administration
- Role
- Manager, Customer Success at ReliaQuest
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Steve Prothero
With a robust track record in leadership and customer success, my tenure at ReliaQuest has been marked by advancing customer service excellence. At the helm as a Manager, my commitment to fostering enduring partnerships has empowered our organization to exceed client expectations consistently.Our team\'s achievements in customer success are rooted in a strategic approach that harmonizes management acumen with a deep understanding of client needs. This synergy has cultivated a culture of proactive solutions and exceptional service within ReliaQuest, aligning with our mission of making security possible for our clients.
Experience
Manager, Customer Success
Feb 2024 — Present · Salt Lake City, UT, US
Managed a team of 9 customer success professionals, overseeing a portfolio of 120 clients generating $110M in ARR. • Successfully expanded the team from 5 to 9 members within two years to enhance service delivery. • Conducted weekly training sessions and individual 1-on-1s to empower team members in achieving customer satisfaction.
Education
Western Governors University
Master of Business Administration - MBA, Business Administration and Management, General
2018 — 2020
Utah Valley University
Bachelor of Science (BS), Psychology
2012 — 2015
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