Steve Perez
Global Service & Operations Leader
- Role
- Senior Director, Global Technical Support at Lytx, Inc.
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Steve Perez
I’ve spent my career building and scaling service and operations teams for complex, enterprise platforms — often stepping in when things weren’t working and needed to be rebuilt with intention.I’m drawn to problems at the intersection of people, process, and technology: stabilizing teams under pressure, creating clarity where there’s ambiguity, and designing operating models that scale without sacrificing the customer experience. My work has ranged from turning around global service organizations to building enterprise service capabilities, standing up new functions, and modernizing how teams operate as complexity and scale increase.I care deeply about practical leadership — investing in people, setting clear expectations, and ensuring teams have the structure and tools to do great work consistently. I’m not interested in heroics or short-term fixes; I focus on building systems that last and improve outcomes over time.Today, I’m accountable for delivering consistent outcomes that matter to customers — at enterprise scale — while improving unit economics, and partnering across the organization to ensure results are durable and trusted.
Experience
Senior Director, Global Technical Support
Mar 2025 — Present · US
Lead global technical support for Lytx’s IoT and video telematics platform, focused on scaling enterprise-grade support capabilities while sustaining industry-leading customer outcomes. Advancing a digital-first support model that incorporates AI and automation to improve efficiency, quality, and support readiness, in close partnership with Engineering and Product.
Education
Questrom School of Business, Boston University
Master of Business Administration - MBA
University of San Diego
Bachelor of Arts - BA, Philosophy and Sociology
2006 — 2010
Skills
- Tutoring
- Leadership
- Salesforce.com
- Program Development
- Management
- Teaching
- Microsoft Office
- Curriculum Development
- Event Planning
- Customer Service
- Classroom
- Research
- Nonprofits
- Lesson Planning
- Staff Development
- Account Management
- Community Outreach
- Customer Relations
- Classroom Management
- Public Speaking
- Customer Relationship Management (Crm)
- Higher Education
- Educational Leadership
- Curriculum Design
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