Steve Nielsen
General Manager @John C. Flood
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WORK HISTORY
General Manager @John C. Flood
Alexandria, VA, US
John C Flood is part of the Redwood Services Family. It provides HVAC, plumbing and electrical services throughout the DMV.As General Manager, I lead a team of 109 service professionals that consist of HVAC technicians and installers, plumbers, project managers, customer service representatives and support people.Skills: Analytical Skills · Profit Maximization · Key Performance Indicators · Relationship Building · Interpersonal Skills
EDUCATION
Longwood University
BS, Business Administration
ABOUT STEVE NIELSEN
With over 25 years in operations management, I currently serve as General Manager at John C. Flood, leading sales and operations initiatives. My focus is on delivering exceptional service and operational efficiency in HVAC, Plumbing and Electrical services while driving profitability and customer satisfaction. My efforts are grounded in a commitment to strategic planning, team collaboration, and seamless execution. Previously, I managed a high-performing sales and operations team at Petro Home Services, contributing to substantial growth in annual gross profits. Known for expertise in service operations, field service management, and business development, I excel at facilitating sustainable profit growth and fostering strong client relationships. My goal is to empower teams and organizations to achieve measurable success in competitive markets.
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