Steve Moxon

WORK HISTORY

SKILLS

ABOUT STEVE MOXON

I\'m a highly experienced, results-driven strategic leader accustomed to operating across fast-paced operations and successfully leading large teams across multiple disparate and complex large business functions. I\'m proficient in managing cost control initiatives, devising training and development programs, and fostering a customer-centric culture. I\'m adept at managing internal networks and stakeholders to achieve significant and consistent growth and customer focus. I\'m passionate about creating a diverse culture where people are inspired to bring their best selves to work. • I have a proven track record in utilising strategic people leadership skills to drive exceptional contact centre performance whilst adhering to conduct and people principles. • I am experienced in leading business transformation programs to deliver highly effective result-driven strategies. • I am proficient at devising programs of training and development to create and embed a customer-centric culture that drives continuous improvement in customer and employee engagement. • I have the ability to manage cost control initiatives through their entire life cycle to realise multi-million-pound savings across different business functions. • I\'m adept at successfully managing internal networks across multiple teams, departments, and locations to drive an enhanced operational culture that underpins significant and consistent growth. Leadership | Management | Coaching | Project Management | Stakeholder Management | Customer Experience | Quality Assurance | Regulatory Compliance | Continuous Improvements | Operations Management | Team Leadership | Customer Relationship Management | Performance Management | Strategic Planning | Data Analysis l Project Delivery l Customer Service l Process Improvement l Gap Analysis l Business Strategy l Leadership Development l End To End Issue Resolution l Cost Control l Business Transformation l Mentoring l Customer Retention l People Management l