Steve Moss
Field Service Technician, Lead @Sierra Nevada Corporation
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WORK HISTORY
Field Service Technician, Lead @Sierra Nevada Corporation
Destin/Fort Walton Beach, FL, US
Manage controlled item inventory exceeding $2.25M. Provide rapid response to customer requests for product support. Perform system and device troubleshooting and problem evaluation as well as the necessary rework or repairs required to return the equipment to functional status. Instrumental in preparing reports in conjunction with the Configuration Manager to update and track the configuration status of fielded units. Provide technical support to SNC customers; make swift and accurate assessment/corrections to fielded units. Responsible for documenting all customer interactions. Implement and/or support implementation for hardware, software, or training issue changes according to approved SNC instructions.
EDUCATION
Embry-Riddle Aeronautical University
Master's degree, Aeronautical Science
Embry-Riddle Aeronautical University
Bachelor of Applied Science (BASc), Professional Aeronautics
SKILLS
ABOUT STEVE MOSS
Highly accomplished professional with proven ability to leverage strong interpersonal…
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