Steve Mfouapon
Premium Guest Services Representative @American Airlines
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WORK HISTORY
Premium Guest Services Representative @American Airlines
Roissy-en-France, FR
As an Elite Services/Premium Guest Services Representative at American Airlines, I am responsible for providing personalized service to priority passengers (Concierge Key, First/Business, Advantage, Oneworld), managing the Admirals Club lounge, and coordinating ground operations. I ensure a seamless, elegant customer experience that meets American Airlines\' standards of excellence from Ground-to-Air.
EDUCATION
ISG Institut Supérieur de Gestion
Bachelor en Management International, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
Academic School Of Excellence
International Baccalaureate Diploma Program [IB:DP]
ABOUT STEVE MFOUAPON
I am an International Management student at ISG Paris with a strong focus on client‑centric operations, relationship management, and decision‑making under pressure.My experience spans premium and Elite services at American Airlines, airport operations at Paris‑Charles de Gaulle, and Airplane de‑icing/anti-icing control center supervision at TEMPO’AIR, where I managed real‑time coordination between pilots, ground teams, and air traffic control to ensure safety, punctuality, and smooth service delivery.As President of my school cooperative, I led a small but driven team, managed budgets and stakeholders, and turned ideas into measurable outcomes, strengthening my business‑development and leadership mindset.Fluent in French and English with strong foundations in Spanish, and Mandarin, I thrive in international, fast‑paced environments where service quality, clear communication, and operational discipline meet business results.I’m looking for roles in client management, business development, or customer‑centric operations, especially in aviation, hospitality, travel, or luxury, where I can turn strong customer relationships into Long-term commercial value.
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