Steve M.
Digital Customer Experience Strategy
- Role
- Director, Global Digital Strategy and Innovation at TE Connectivity
- Location
- Wayne, PA, US
- LinkedIn followers
- 500 followers
About Steve M.
Steve is the Director of Digital Strategy and Innovation at TE Connectivity, where he has been a key contributor since May 2014. He began his journey at TE as a Manager, steadily advancing to Senior Manager and ultimately to his current role as Director. His primary focus has been on product management for TE.com’s digital capabilities, driving innovation and enhancing the customer experience.Steve brings a diverse background in sales, marketing, and digital product management, with experience spanning both large enterprises and smaller firms across consumer and industrial B2B markets. Prior to joining TE, he served as Director of eCommerce at Airgas, Inc.(ARG)—a leading industrial products manufacturer and distributor—for nearly 13 years. At Airgas, Steve spearheaded the launch of eCommerce on Airgas.com, later expanding the platform to integrate directly with customers’ procurement systems. His responsibilities included product management, catalog development, digital marketing, customer support, and fostering adoption among business units and national account sales teams.Steve began his career in sales at ADP in New Jersey before relocating to San Diego, where he earned a Master of Science in Marketing. His first marketing role was at Intuit, where he led customer acquisition campaigns for TurboTax and Quicken across direct mail, print, TV, radio, and early digital channels. Building on this experience, he became one of the first employees at CarParts.com, an internet startup, where he developed a robust affiliate marketing program and defined requirements for digital marketing capabilities.
Experience
Director, Global Digital Strategy and Innovation
Oct 2017 — Present
TE Connectivity, Ltd. designs and manufactures components and products for a variety of industries including automotive, data communication systems, consumer electronics, telecommunications, aerospace, defense and marine, medical, energy and lighting. The company serves customers in more than 150 countries.
Education
San Diego State University
Master of Science, Marketing
Villanova University
Bachelor of Science (B.S.), Business Administration and Management, General
Skills
- New Business Development
- Google Webmaster Tools
- Sem
- Marketing Strategy
- Digital Marketing
- Sales
- Online Advertising
- Product Marketing
- SEO
- Google Analytics
- Product Development
- B2b Marketing
- Email Marketing
- Competitive Analysis
- B2b
- Direct Marketing
- Project Management
- Management
- Business Strategy
- Strategy
- Google Adwords
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