Steve Martinson

Service Operations Manager @Envise Acquired By Southland Industries

Las Vegas, NV, US

Develop a professional working relationship with clients as well as coworkers. Resolving issues the first time, in a timely matter. Summary of Qualifications:•Sense of urgency to meet customer time commitments. •Identify & correct unsafe conditions and operating practices. •Ability to develop PM programs based on industry & manufacturer standards. •Review with customers the operation & care of equipment/appliances,provide information such as emergency service contact numbers. •Maintain truck stock inventory within prescribed company guidelines, standards, and if applicable; terms & agreement.•Maintain stocks of parts used in on-site installations, maintenance, and repairs•18+ years of commercial experience: troubleshooting, diagnosing, servicing, repairing, rebuild, replacement, operating knowledge of materials and equipment. Including, but not limited to: Walk-Ins, Exhaust Hoods, Serving Lines, Ice Machines, Bearings, Motors, Heat Exchanges, Boilers, Air Conditioning Compressors, Exhaust Systems, Chillers, refrigerators, & more! Highlights:•Knowledgeable, courteous, and professional customer service.•Strong ability to work stressful situations, and in a fast-paced environment•Communicate, diagnosis & repairs of products to the customer in a knowledgeable & courteous manner.•Remarkable ability to estimate cost of repair, if applicable. •Communicate effectively the benefits of the value in added services to the customers for preventive maintenance, warranties, and continuously look for methods to improve business performance. •Exceptional ability to apply appropriate use of security, maintenance, and safety procedures to protect company and customer assets.

Western High School

High School Diploma