Steve Marcucio

About Steve Marcucio

Dynamic and results-driven Regional Operations Manager with extensive experience leading large-scale field and installation teams across a six-state territory in the home remodeling industry. Proven track record of driving operational excellence in bath and shower renovation projects by ensuring timely, high-quality, and cost-effective delivery. Adept at managing regional P&L, optimizing labor utilization, and implementing process improvements that elevate installer performance and customer satisfaction. Skilled in cross-functional collaboration, team development, vendor coordination, and resolving escalated issues to ensure seamless, end-to-end project execution. With a background in Military Operations and planning, I bring a mission-driven approach to complex organizational challenges. Known for designing management studies and developing compliance-driven processes, my work reflects a commitment to fostering organizational success and regulatory alignment.

Experience

1. Regional Operations Manager

   Rite Window, Boston MA

   Jun 2025 — Present

   Lead day-to-day field and installation operations across a multi-state region covering six states. Responsible for ensuring the timely, high-quality, and cost-effective completion of residential remodeling projects, with a primary focus on bath and shower renovations. Conduct regular job site audits to monitor progress, resolve field issues, and ensure compliance with company standards and safety protocols.Key responsibilities include hiring, training, and managing field supervisors, installation crews, and support staff. Develop and adjust crew schedules to optimize labor utilization and minimize project cycle times. Monitor installer performance and oversee ongoing training, certification, and process improvements.Track and analyze key performance indicators (KPIs) such as job completion rates, punch list frequency, warranty claims, and customer satisfaction scores. Identify performance gaps and lead corrective action initiatives to drive continuous improvement.Serve as the regional point of escalation for customer complaints, project delays, and operational issues. Collaborate with sales, design, and customer service teams to ensure a seamless, end-to-end customer experience. Oversee regional material flow and inventory to prevent delays and manage costs, while coordinating with vendors and procurement teams to ensure timely and accurate product delivery.Manage the region’s profit and loss (P&L), labor budgets, and job costing. Analyze branch-level financials and implement strategies to drive margin improvements. Work cross-functionally with corporate departments including sales, logistics, marketing, and HR to align on strategic priorities and support company-wide growth initiatives.

Education

• American Military University

  Master's degree, Homeland Security

  2010 — 2016

• University of Pittsburgh

  Bachelor's degree, Administration of Justice

  2002 — 2006