Steve Lintner
Lead Software Support Engineer at Lumen
- Role
- Lead Software Support Engineer at Lumen Technologies
- Location
- Powell, OH, US
- LinkedIn followers
- 500 followers
About Steve Lintner
Experienced Senior Application Support analyst with a demonstrated history of working in the Information Technology and Telecommunications industry. Skilled in Production Support, Leading People, Technical Requirements Gathering, Application Testing and Project Management.
Experience
Lead Software Support Engineer
Nov 2019 — Present · Dublin, OH, US
Lead software support engineer on the application support team for Lumen Federal Government order flow-through organization ($3 Billion contract). Responsible for the following:• Provide application support to customers. Investigate, troubleshoot, and resolve software and technical issues related to application functionality, performance, and configuration.• Collaborate with other team members to analyze and identify root causes of issues, propose solutions, ensure effective resolution and work on long-term solutions to prevent reoccurrence.• Maintain strong communication with customers throughout the issue resolution process. Focus on providing timely updates, ensuring customer satisfaction, and a positive customer experience.• Act as a point of escalation for other support team members in resolving complex issues, troubleshooting techniques, and product knowledge.• Identify areas for process improvement, automation, and contribute to enhancing the support workflow.• Support code deployments, rollbacks, application verification, testing and production tasks.• Share knowledge and insights with team members, promoting continuous learning and skill development.• Experienced working with remote teams including offshore on projects and ticket resolution.
Education
The Ohio State University
Bachelor's degree, Accounting
1983 — 1989
Skills
- Sql
- Management
- Microsoft Word
- Team Leadership
- Wireless Technologies
- Project Management
- Business Process Improvement
- Leadership
- Strategic Planning
- Microsoft Office
- Customer Service
- Telecommunications
- Mobile Devices
- Microsoft Excel
- Vendor Management
- Troubleshooting
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