Steve Konrath
Market Manager at TruGreen
- Role
- Market Manager at TruGreen
- Location
- Melbourne, FL, US
- LinkedIn followers
- 500 followers
About Steve Konrath
Provides operational leadership and sales support across the market, supporting branch performance, customer satisfaction, safety, sales, compliance, and overall execution. Works closely with Branch Operations Managers, Service Managers and Branch Sales Managers in two locations, to ensure both branches remain aligned, efficient, and responsive to customer needs.
Experience
Market Manager
Aug 2020 — Present
Leading a $17MM+ market consisting of two locations (Melbourne & Vero Beach), averaging 90 associates. Managing multi-site P & Ls and modeling out the financial impact of decisions made at the branches. Responsible for delivering operational success by viewing the customer problem through the lens of an operator, balancing customer improvement opportunities with cost and customer capabilities, to design practical, relevant, implementable solutions that can be sustained long-term. Demonstrates customer focus by prioritizing customer relationships and works to \"do right\" by the customer, realizing that they are at the core of the business. Ensures plans to mitigate risks at a site level are appropriate, and process-related risks are escalated. Ensures that branch-level processes enable positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint.
Education
St. Petersburg College
Associate of Arts (AA), Mass Communications
1986 — 1989
The University of Georgia / PLANET
Certified Turfgrass Professional, Principles of Turfgrass Management
University of Florida Institute of Food and Agricultural Services
General Household Pest Management Basics
The Ohio State University Fisher College of Business
Certificate in Managing Services Program
Skills
- Account Management
- Service Management
- Leadership
- Sales Management
- Sales
- Retail
- B2b
- Cross-Functional Team Leadership
- Sales Operations
- Customer Retention
- Budgeting
- Customer Service
- Customer Satisfaction
- Training
- P&L Management
- New Business Development
- Forecasting
- Cold Calling
- Strategic Planning
- Business Development
- Business Solution Delivery
- Purchasing
- Operations Management
- Pricing
- P&L
- Budgets
- Sales Process
- Direct Sales
- Team Building
- Management
- Income Statement
- Selling
- Inventory Management
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