Steve Jaisaree

Senior Manager, Operational Transformation @Rogers Communications

Toronto, CA

Customer Operations Transformation is part of Consumer operations team that is responsible for driving the overall execution of operational transformation initiatives. In particular, it is focused on execution of key transformational initiatives & operational improvement initiatives across Care, IT, Network, Channels, and other departments.• Provide execution leadership on customer operational transformation initiatives for all LOBs supported by the Consumer operations team. • Manage and lead cross-functional teams across a matrixed organization to deliver programs and drive improvements (eg, IT, Network, Channels, Digital, Sales, and Marketing) • Deliver on program milestones as defined to achieve quarterly financial targets & operational KPI’s associated with delivery of programs • Lead regular review and analysis of operational initiatives and provide analytics/insights/industry best practices to formulate recommendations to course correct • Lead discussions with Senior Leadership on operational initiatives to drive change needed across the organization on key initiatives • Proactively Identify areas of risk that require additional mitigation to ensure successful delivery of programs • Promote cross-functional work and partnership with other functional areas (IT, Network, Digital, Operations, Marketing, Sales channels, to steer processes around implementation and execution

Centennial College

Diploma of Business Administration, Micropcomuter Analyst