Steve Ivis

WORK HISTORY

SKILLS

ABOUT STEVE IVIS

A dynamic, ITIL qualified service management professional, with a breadth of experience gained whilst successfully designing, implementing and managing a wide range of IT service management functions within market-leading organisations. This includes implementing and / or running change management, release management, incident and problem management, asset and configuration management across a range of sectors, including insurance, emergency services, construction, retail and many more. A good communicator, who shows real determination to make every day count in a positive way and acts with complete integrity at all times. Always happy to coach other members of the team, with a focus on mental health, and likewise always keen to support managers of all levels, regardless of whether it means working additional hours. Teamwork is everything! Happy to do whatever it takes to get the job done. Proven ability to happily work and live anywhere in the UK on a contract or permanent basis.Also experienced in all aspects of team and vendor management up to 20 staff and 20 suppliers, leading from the front with enthusiasm and the ability to drive a team forward, ensuring that customer satisfaction is increased month on month. Has successfully managed change and release management functions in DevOps environments and has experience working in both Waterfall and Agile enterprises. Has experience of ServiceNow in different environments and is a qualified ServiceNow administrator.