Steve Indrigo

Digital Customer Experience Group Manager @Scotiabank

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2023 — Present

Digital Customer Experience Group Manager @Scotiabank

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EDUCATION

1997 — 2002

University of Toronto

Honours Bachelor of Arts

2004 — 2005

Humber College

Certificate

2007 — 2009

Glendon Campus of York University | Campus Glendon de l’Université York

Certificate

2017

Cooper Professional Education

Design Research Techniques

N/A

Nielson Norman Group

UX

SKILLS

RadioWeb Project ManagementCopy EditingDocumentationTechnical DocumentationStrategic CommunicationsMedia RelationsWordWritingProofreadingPublic RelationsSoftware DocumentationResearchMicrosoft OfficeContent StrategyEditingUser ExperienceSEOBroadcastSocial Media MarketingCustomer ServiceContent ManagementTechnical WritingExcelWeb ContentProductionContent DevelopmentSocial MediaCopywritingHtmlProblem Solving

ABOUT STEVE INDRIGO

UX Researcher | Technical & UX writer As part of the User Experience Research team, I help user experience designers and product owners to better understand whom they’re designing for and their needs. I gather and interpret data using qualitative research methods like usability testing, interviews, concept testing, and card sorting activities. I then transform that data into actionable insights that help guide and inform design and product teams at every stage of product development.

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Steve Indrigo — Digital Customer Experience Group Manager at Scotiabank in Toronto, ON, CA | Unifers