Steve Humphreys
Head of Operations @Water Direct
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WORK HISTORY
Head of Operations @Water Direct
GB
Accountable for all operational activities and compliance nationally, including transport,facilities, warehouses, assets, resourcing, procurement, planning, customer service and training. Managementof a team consisting of Area Managers, Asset Managers, Training Managers and Transport Managers across multipleUK sites, reporting directly to the executive team and board members. Driving business critical initiatives,creating and implementing strategies along with new innovative services and systems. Pivotal in the amalgamation and integrationof two multi-million-pound businesses. Contractor and project management, strategic planning, qualitycompliance and health and safety management. Acting as an ambassador for the business to both internalstakeholders and external clients. Operator Licence holder. Expansion of service offerings and implementation of industry first initiatives. Achieved 98.6% SLA Delivery, 96% Delivery On Time In Full, Embedding company wide Safety Culture to achieve a loss time injury record 80% better than industry average.
EDUCATION
Plume School, Maldon
A Levels, AS Levels, GCSE's
SKILLS
ABOUT STEVE HUMPHREYS
A seasoned senior operations, logistics and customer service manager with over 22 years of progressive leadership experience across utilities, construction, advertising, leisure, and retail sectors. Proven trackrecord of driving operational excellence, leading large-scale transformation projects, and delivering sustainable growth in multi-million-pound organisations. Expert in logistics strategy, fleet and assetmanagement, compliance, customer experience, and cross-functional team leadership. Recognised forbuilding high-performing teams, optimising supply chains, driving a health and safety culture andimplementing innovative systems that enhance service delivery and profitability in fast paced high growth environments.
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