Steve Howarth
Service Delivery Manager @Davies
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WORK HISTORY
Service Delivery Manager @Davies
GB
Service Delivery ManagerForcing on Service and Business needs delivering and improving a customer focused Service Excellence. Driving Operational Excellence Understanding Customer needs and impactEnsuring Service Alignment and OwnershipsDriving Automation and team growth Via ITIL and process and practices to continually improved services and performance through Good Practice to delivery excellence
EDUCATION
The University of Salford
Network management
MANCHESTER COLLEGE OF ART & TECHNOLOGY
PC maintenance and repair
Brine Leas Nantwich Cheshire
Mathematics and Computer Science
SKILLS
ABOUT STEVE HOWARTH
ITIL 4 MPITIL V3 Expert ISO/IEC Practitioner ISO/IEC Service Delivery (Certified Consultant)ITIL V2 manager with over 20 years of ITIL experienceITIL ICT Service Continuity PractitionerPrince 2 Programme & Project ManagementService TransformationServiceNow Design, administration, and development managementBusiness and positive team culture coaching. Solution sales and demonstration Developing skills can be easy, developing the right attitudes for your business requirements, requires coaching!Key Achievements Continual Service ImprovementProcess Design and ImplementationService Delivery & Transformation consultancyService Continuity Design & ImplementationProject ManagementICT strategy development and implementation & managementService architecture design and implementation Six years of ServiceNow implementation, administration and development management Public and private sectors Senior management experienceCustomer focused service delivery. Creating excellent service delivery environments through Understand organisations staff and customers needs.Service Integration and Management Contract management & outsourcing Motivated self-starter with a comprehensive set of proven ICT, Management and Business skills. Thriving upon new challenges with steadfast dedication to deliver the best provision possible for service delivery excellenceDriving innovation, effective team management, maxing budget utilisation and compliance within legislation through best practice with 25 years managerial experienceMaintaining, continually improving and transforming services through the full understanding of business needs and customers requirements to achieve excellenceKey StrengthsEffective CommunicatorUnique people skills; as a High level Positive InfluencerConfident Public SpeakerStrong Decision MakerICT Service Continuity & Programme Management (Prince2)Business & Service Transformation (ITILv3 / Financial & budget managementProblem SolverExcellent and Unique People Skills from public & private sectorsTransformation consultancy for deliver and SIAM alignmentUser training
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