Steve Henry

About Steve Henry

My personal mission:\"Leave everyone and everything better than you found it.\"I learned early in my career that what motivates me is helping individuals and organizations achieve their goals and do more. I’m passionate about the concept of service – both for customers and for internal teams. How do we build skills, provide resources, and connect people so we can build success and solve problems? I also have a passion for the \"new to.\" experience. What happens when you are new to a team? To a role? To a job? To an organization? And what kinds of experiences can we give people who are new to a group or endeavor that will most positively influence their near-term and long-term success?Through my roles in customer service, training, and business development, I’ve had the opportunity to engage with people around the world to find solutions to difficult problems. Together, we’ve built high-performance teams and grown businesses through well-applied technology. I love to get things done, get the details right, and to see programs through.

Experience

1. Director, Customer Experience & Success

   Microsoft

   Jul 2020 — Present

   I\'m helping our Support and Customer Success organizations come together to more effectively help our customers implement and operate solutions based on Microsoft cloud technologies. Our team is helping enable run-state performance and continual improvement for Customer Success Account Managers in Canada, the US, Latin America, and South America. We\'re also bringing field perspectives back to our design and management teams at HQ so this transition is as effective for customers as we can make it.

Education

• California Polytechnic State University-San Luis Obispo

  Bachelor of Science (BS), Computer Science

  1979 — 1984

• California Polytechnic State University-San Luis Obispo

  Bachelor of Science (B.S.), Computer Science

  1979 — 1984

Skills

• Microsoft Technologies
• Start-Ups
• Product Management
• Itil
• Sales
• Cross-Functional Team Leadership
• Leadership
• IT Strategy
• Vendor Management
• Saas
• Strategy
• Program Management
• Training
• Analytics
• Business Strategy
• Business Intelligence
• Partner Management
• Solution Selling
• Cloud Computing
• Professional Services
• Go-to-Market Strategy