Steve Harcourt
Senior Director of Product Support @SmartBear
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WORK HISTORY
Senior Director of Product Support @SmartBear
Bath, GB
EDUCATION
Maidstone Grammar School for Boys
Computer Science + Mathematics
SKILLS
ABOUT STEVE HARCOURT
I am a passionate, business minded, Senior Global Technical Support leader, with experience building, structuring and improving high performance Support Organisations. I have a reputation for being the ‘Voice of the Customer’ putting them first in all our considerations, and building strong relationships with key stakeholders both externally and internally. I share this work ethic with the teams I build and shape, resulting in delighted staff, ecosystem leaders and customers alike. I am particularly strong at motivating, coaching and mentoring individuals as well as helping them build and execute their career plans. I am a data driven analyst who uses facts to influence decisions on making positive changes, including digital transformation wherever possible. Together we can achieve anything we want.
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