Steve Harcourt

Senior Director of Product Support @SmartBear

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2025 — Present

Senior Director of Product Support @SmartBear

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Bath, GB

EDUCATION

N/A

Maidstone Grammar School for Boys

Computer Science + Mathematics

SKILLS

Cloud ComputingDisaster RecoveryStorageVirtualizationEnterprise SoftwareData CenterPre-SalesVmwareSanSolution ArchitectureProject ManagementEnterprise ArchitectureBusiness ContinuityStorage Area NetworksNasStorage VirtualizationEnterprise StorageHigh AvailabilityData MigrationEmc StoragePrince2 PractitionerUcaasEngagement ManagementProfessional ServicesScope PlanningSoftware as a Service (Saas)Unified CommunicationsBusiness ValueBusiness Value AssessmentsValue Realization

ABOUT STEVE HARCOURT

I am a passionate, business minded, Senior Global Technical Support leader, with experience building, structuring and improving high performance Support Organisations. I have a reputation for being the ‘Voice of the Customer’ putting them first in all our considerations, and building strong relationships with key stakeholders both externally and internally. I share this work ethic with the teams I build and shape, resulting in delighted staff, ecosystem leaders and customers alike. I am particularly strong at motivating, coaching and mentoring individuals as well as helping them build and execute their career plans. I am a data driven analyst who uses facts to influence decisions on making positive changes, including digital transformation wherever possible. Together we can achieve anything we want.

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Steve Harcourt — Senior Director of Product Support at SmartBear in Reading, GB | Unifers