Steve Hamilton
Executive Director, IT Operations at TTEC
- Role
- Executive Director, IT Operations at TTEC
- Location
- Saratoga Springs, UT, US
- LinkedIn followers
- 500 followers
About Steve Hamilton
Highly experienced Information Technology Professional with proven leadership abilities, organizational skills and technical expertise. Strengths demonstrated in Operations Management, Project Management, Service Delivery, Technical Account Management, and ITIL Service Management. Proven success organizing and leading strong global technical teams and driving innovative solutions. Quick learner, self-starter, process oriented and customer focused. Drives performance, engagement and ensures accountability. Additional Experience and Skills • Operations Management • Project Management • Client & Customer Management • Budget Management • Communication & Collaboration • Risk Management • Business Continuity & Disaster Recovery Planning • IT Security, PCI DSS & Audit • Service Delivery & Technical Account Management • Process & Performance Improvement • Asset Management • Detail Oriented • Team Building • Problem & Change Management • Innovative • Contact Center knowledge & Support • Technical Knowledge & Experience
Experience
Executive Director, IT Operations
Aug 2019 — Present · US
Responsible for Global Site IT Field Support, day-to-day technical support for onsite and work from home across North America, LATAM, Philippines, India, and EMEA. Global IT Depot management and delivery. Endpoint support for regional expansion and new site builds. IT Asset Management, software and hardware lifecycle management. Endpoint standards and support processes.
Education
University of Phoenix
Bachelor of Science Degree
Certified Careers Institute
Associate Degree
University of Phoenix
Master of Business Administration (MBA)
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