Steve Gore

Implementation Manager @Moorepay

Manchester, GB

Responsible for the management, motivation and quality of the Moorepay Implementation team. The team deliver effective software build, data load and activation of the Payroll & HR software element of Moorepay products and services.Key responsibilities include:• Providing business transformation experience and expertise, including enabling change and mobilisation that supports improving our customer experience.• Managing and overseeing the delivery of implementation projects in a timely manner, meeting deadlines, timelines and service quality.• Providing continuous improvement of customer, operational and financial metrics to ensure progress capture and data-led decisions are made.• Management of Implementation Consultants, including skills building, personal development and day-to-day management.• Aligning programmes to strategic focus areas while ensuring continual improvement to increase efficiency, consistency and delivery.• Creating, leading and implementing a customer experience improvement plan.