Steve Glanville
Senior Consultant @Richardson Sales Performance
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WORK HISTORY
Senior Consultant @Richardson Sales Performance
Cambridgeshire, GB
Leveraging my experience to deliver engaging and insightful courses and coaching across a wide variety of sales related topics for Richardson.Richardson is how leading sales organizations around the world are getting better results from their investment in sales training. For far too long, companies have had to deal with a big disconnect between their training and their actual sales strategy, culture, systems, and customers. To make real change happen, you need more adaptable content so you can build agility with a wider range of relevant capabilities. You also need more useful technology that integrates with your CRM and helps your reps get better deal by deal. And you need more visible progress with helpful metrics connected to your systems so you can see in real-time how your reps are impacting business outcomes. That’s why industry leaders all rely on Richardson. And it’s how our clients find more customers, win more opportunities, and grow their most strategic accounts.Richardson | This is where it gets real™
EDUCATION
University of Essex
Electronic Engineering (BEng), Electronic Engineering
ABOUT STEVE GLANVILLE
Customer-orientated high-tech executive with international experience in business development (500M€), P&L Management (300M€) and transformation (200M€). Communicated Customer Experience (CX) insights for employees plus board level KPI reporting. Skilled in driving high-profile and complex sales/business integration projects, always with accountability for clearly defined business outcomes. Trusted and dynamic leader, always open to collaborate and maximise every opportunity. Some of the things you\'d probably hear me say are:• Every day is a school day• In life, you get what you give• The standards you set are the standards you get• Everybody screws up, it’s what we do about it that mattersChatGPT summarises my kindly provided LinkedIn recommendations as \'Inspirational, innovative, customer-centric leader with exceptional integrity, commitment, and strategic acumen. Ethical problem-solver and motivator\'. Experience & skills• Inspired: Teams to embrace customer feedback and deliver greater customer success and business value • Led: Multi-national and multi-cultural transformation projects• Merged: Teams, departments, datasets to generate more customer centricity• Ran: P&L, Sales, Business Development and Customer Success multi-nationally • Sold: Solutions, Software, SaaS, Services at CxO/board level• Created: Strategic insights, KPIs, Teamwork• Over-delivered: Business results, Customer satisfaction, Employee satisfaction• Demonstrated: Very strong personal values and work ethics• Trusted: To represent employees as a pension trustee• Given: My time to friends, colleagues and causes
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