Steve Forster

Assistant Vice President Exective Support @Bank of America

Charlotte, NC, US

Provide high-level technology and Audio Visual (AV) support for VIP Executive Team members during critical events, ensuring seamless operations. Coordinate extensively with event organizers and external vendors (hotels, event centers) to guarantee seamless technology integration and procurement. Collaborate with internal AV teams to ensure they have the essential technology for successful event execution. Deploy and configure diverse technology, including kiosks, printers, routers, and switches, ensuring robust connectivity to the Bank\'s network. Deliver immediate technical support to teams, specifically addressing critical network connectivity issues (Band 0/1) as needed. Expertly support virtual meetings across Webex, Zoom, Microsoft Teams, and Skype, leveraging administrative tools for quality monitoring. Utilize broadcast background to enhance client presentation quality through strategic camera angles and lighting. Proactively enhanced support offerings by taking charge of technical assistance for the aviation group, overseeing hardware, applications, and user support to guarantee uninterrupted executive travel operations.