Steve Fairhurst
Director of Customer Operations @Hometree
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WORK HISTORY
Director of Customer Operations @Hometree
EDUCATION
Liverpool John Moores University
BA ( Hons ), Media & Cultural Studies
SKILLS
ABOUT STEVE FAIRHURST
A people & customer focused leader with a track record of driving sales and managing costs in both the new business and retention spaces. Extremely flexible and agile, I have moved seamlessly between channels and have experience in both Retail and Contact Centre environments (both in-house and outsourced) up to Head of / Director level. People development, a customer first mindset and the ability to create, refine and communicate strategy have all been central to delivering commercial growth in each role I have held. I pride myself on having strong & productive stakeholder relationships, and have led various teams through major change on many occasions; always with positive outcomes for each of people, customer and shareholder.
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