Steve Everitt

Senior Manager Infrastructure @Keyloop

Responsible for the day to day service delivery activity • Direct Management responsible of 30 + resources Globally• Recruitment, performance management and development of Team Leaders including coaching, mentoring, and regular one-to-one interactions to ensure expectations and the company/department direction are clearly communicated.• Leading, organising and motivating the team to deliver the highest possible quality of service to CDK customers in resolving their issues; involving continuous improvement of support processes and working practices, based on customer and associate feedback.• Creatively managing and allocating resources to ensure appropriate availability and skill within the team to resolve customer issues in optimum timeframe.• Monitoring and managing according to key metrics that measure the effectiveness of the team in meeting key goals.• Take ownership of Incident Process and Procedures to ensure efficiency and adherence against set audit criteria.• Help identify training requirements and work with Management team to help achieve staff development goals.