Steve Erlichman
Retired-Automotive Retail-Consultant-Coach-Trainer- Trader in Automobilia and Literature
- Role
- Trader in Automobilia, Books and Model Cars at Self
- Location
- Elkins Park, PA, US
- LinkedIn followers
- 500 followers
About Steve Erlichman
Over 40 years experience in the automotive industry from retail to contract training and consultation to OEM training and development. Proficient in process and skills training. Special understanding and appreciation for high-performance cars and motorsports. Unique skills include past experience as a driving instructor and photo journalist. Contributed to publications and books on automotive subjects. Training and facilitation skills include virtual classrooms at which I am very proficient. Have also appeared in product training videos and created and delivered vehicle walkarounds. Sixteen years in the retail dealership environment positions from sales to dealer management, which establishes credibility with dealership staff for in-dealer training, coaching and consulting. In addition to training and development skills, I am also a consultant/coach leveraging my 16 years in retail and 17 years in OEM to help dealerships and OEM\'s to advance the customer service message, engage associates and grow their business. Currently working with Mercedes-AMG as their International trainer and consulting with J.D. Power on SSI, IQS and CSI programs for both Variable and Fixed ops in dealerships.
Experience
Trader in Automobilia, Books and Model Cars
Jan 1980 — Present · Elkins Park, PA, US
Collector and dealer in automotive- motorsport related books, literature, automobilia and model cars.
Education
Fox School of Business at Temple University
BA
1973 — 1977
Skills
- Inventory Management
- Account Management
- Parts
- Manufacturing
- Purchasing
- Warranty
- Product Planning
- Automobile
- Operations Management
- Fmea
- Brake
- Sales Process
- Sales
- Customer Satisfaction
- Dealers
- Competitive Analysis
- Team Building
- Market Analysis
- Sales Operations
- Automotive Electronics
- Dealer Management
- Powertrain
- Forecasting
- Marketing
- Negotiation
- Finance
- Business Planning
- New Business Development
- Cross-Functional Team Leadership
- Vehicles
- Retail
- Motorsports
- Chassis
- Suspension
- Product Development
- Electric Vehicles
- Sales Management
- Customer Retention
- Profit
- Tires
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