Steve Eldridge

Head of Infrastructure and Service Delivery @Slaughter and May

London, GB

Senior technology leader accountable for end-to-end Technology Operations and Service Delivery, directing a multi-disciplinary organisation of circa 53 across IT Service Desk, second-line Technology Support, AV, ITSM and Infrastructure Operations through five senior managers. Owning the full lifecycle of 1st to 3rd line support and operational service delivery across internal teams and strategic partners, ensuring resilient, secure and cost-effective technology services. Setting service strategy, operating models and technical roadmaps aligned to firmwide business objectives; leading ITSM maturity, service integration and continual service improvement. Acting as a trusted advisor to CIO and business leaders, translating business outcomes into service portfolios, service levels and value-led roadmaps. Holding full accountability for operational budgets, commercial management, sourcing strategy and supplier performance. Governing service performance, operational resilience, health and safety, business continuity, audit, risk and information security through active participation in enterprise committees.

Buckinghamshire New University

BSC Hons Business Information Technology