Steve Edmonds

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEVE EDMONDS

I’m a senior Sales Engineering Leader with over two decades of experience delivering Contact Centre and Unified Comms solutions across the UK market. I currently manage a high-performing SE team at 8x8, supporting growth in Commercial, Public Sector and Client Sales. Under my leadership, we’ve helped secure major wins across local government, NHS trusts, and housing associations — while building a culture grounded in mentorship, trust, and technical excellence.I’ve led from the front — mentoring junior hires into senior roles, personally owning six-figure deals, and partnering with Sales, Product and Marketing to align technical strategy with go-to-market goals. I bring sharp commercial acumen, a pragmatic coaching style, and a hands-on knowledge of CCaaS, UCaaS, and analytics platforms that scale.I’m now focused on making the leap to Director level: shaping GTM strategy, leading larger teams, and driving broader impact across the business. My style is direct, dependable and outcome-focused — the kind of leader who builds up people, fixes what’s broken, and doesn’t lose sight of the customer. Sales Engineering Manager | 8x8 | Apr 2020 – PresentLead a team of 8 SEs across Public Sector, Commercial, and Client Sales verticals, supporting ACV deals ranging from £50k to £1.2m+Drove consistent team quota attainment and expansion across Local Government and NHS accounts, contributing to YoY revenue growthMentored junior talent into high-performing SEs, including guiding one graduate hire to promotion from Associate to Senior SE within 4 yearsActed as strategic partner to Sales Leadership, aligning technical priorities with GTM objectives and product positioningCollaborated cross-functionally with Product, Marketing, and Channel teams to enable competitive differentiation and improved demo readiness Senior Sales Engineer – Public Sector | 8x8 | Apr 2017 – Apr 2020Delivered technical leadership on £10k–£90k MRR opportunities across the UK Public SectorOwned end-to-end pre-sales lifecycle: discovery, stakeholder engagement, solution design, demo, POC, and commercial validationSecured major public sector wins including Manchester City Council, Catalyst Housing, Rotherham MBC and SSCLDeveloped reusable content and demo assets tailored to PS clients, accelerating deal velocity and increasing win ratesNamed EMEA Sales Engineer of the Year in 2019