Steve Davies

Director of Operations @Abbott Lyon

Member of the Board, accountable for Customer Service, end-to-end Operations and People and HR.\\\\n\\\\nCurrent deliverables:\\\\n\\\\n1. Implemented new global logistics solution resulting in >£350k cost saving and improved visibility, resilience and Customer Experience\\\\n2. Onboarded Customer Service BPO provider to support peak contact volumes\\\\n3. Restructured Operations and Service teams to facilitate Operations strategy\\\\n4. Developed reporting and insights in to \"Cost of Failure\"(e.g. free shipments), resulting in corrective actions to reduce reported product faults by >15%\\\\n5. Onboarded first People Manager to develop the People and HR function with the focus to improve internal compliance and promote employee engagement and wellbeing\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n