Steve Dankert
Sr Director Bioprocessing Customer Operations & Support
- Role
- Sr Director Customer Operations & Support Bioprocessing at Thermo Fisher Scientific
- Location
- Richmond, UT, US
- LinkedIn followers
- 500 followers
About Steve Dankert
Results Focused Operations Leader approaching 35 years of demonstrated execution for multiple world leading organizations. Continuous record of top-tier performance and achievement within an execution valued culture resulting in increasingly challenging roles in commercial operations, sales, and service. Demonstrated customer-centric leadership excellence, global teams, direct customer relationships, and matrix organizations.Expertise Areas Customer Success ThinkingERP and CRM SystemsCommercial Process Design and ExecutionSales Forecasting and ExecutionOperations Continuous ImprovementAnalytical Problem SolvingCertified Six Sigma Master Black BeltIndividual Performance ManagementMS Excel ExpertLean PractionerClear ThinkingResults OrientationGlobal Team LeadershipContract Document DesignSales Forecasting and Execution
Experience
Sr Director Customer Operations & Support Bioprocessing
Sep 2024 — Present · Logan, UT, US
Responsible to lead the Bioprocessing CO & S organization in delivering great customer experiences and business results from order entry through delivery and post-delivery support.
Education
The Aji Network
Business Practioner, Creating and Executing Offers of Uncommon Value
2002 — 2004
Michigan Technological University
BS, Electrical Engineering
1984 — 1989
Skills
- Process Improvement
- Management
- Team Building
- Leadership Development
- Team Leadership
- Sales Operations
- Customer Service
- Medical Devices
- Product Marketing
- Strategy
- Vendor Management
- Forecasting
- Continuous Improvement
- Business Process Improvement
- Sales
- Performance Management
- Crm
- Business Strategy
- Project Management
- Operational Excellence
- Leadership
- Change Management
- Customer Satisfaction
- Coaching
- Business Planning
- Operations Management
- Strategic Planning
- Program Management
- Supply Chain Management
- Sales Management
- Lean Manufacturing
- Competitive Analysis
- Contract Negotiation
- Six Sigma
- Product Launch
- Business Development
- Cross-Functional Team Leadership
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