Steve Daniels

Operations Application Support Specialist @Vodafone

At Vodafone I provide application and OS support to a variety of Network Management Systems, running on a mix of unix, linux and windows servers, utilising both Oracle and SQL Server DB’s, across both physical and virtual environments, that enable engineers to maintain the Vodafone radio network. Responsibilities include: • Providing 24x7x365 support to all systems (out of hours call-out on a rota basis) • Developing and maintaining automated system monitoring and alerting • Working with Major Incident Management to ensure timely system restoration and RCA. • Developing, testing and deploying, via change control, any workarounds, fixes or minor enhancements to supported systems resulting from incidents or business requirements. • Periodically work within dedicated project teams to deliver major upgrades to supported systems (averaging 3 releases annually). • Planning and executing DR testing for supported systems. • Providing technical point of reference for Nokia NMS applications. • Defining and documenting system manuals for Support, Troubleshooting, DR and Out of Hours activities. • Deputising for team manager as and when required. • Training / coaching both my own and other support teams passing on advice and expertise