Steve Heath

Director, Global Professional Services Delivery @Infovista

Lees Summit, MO, US

Director Global Professional Services for Service AssuranceUpon Acquisition, took on this role reporting to Chief Customer Officer.• Accountable for all Professional Services engagements globally, including program management, solution delivery, invoicing, revenue forecasting and recognition, P&L, Customer satisfaction, partnership with Sales, services pricing, solution proposals, and SOW/contract development.• Responsible for Professional Services for over 100 accounts.• Manage a team of 38 people including Implementation Engineers and Consultants.• Responsible for review of Solution Proposals, Services LOEs, Services Pricing, creation and negotiation of SOWs, Revenue Forecasting, Resource Management, and Customer Training.• Formalized the Sales/Services partnership processes from Empirix to Infovista.o The partnership and growth between Sales/Services resulted in higher quality solution proposals and SOWs, higher Services gross margin, as well as smoother implementations and shorter time to revenue.• The successful partnership of Sales and Delivery leads to high quality Solution Proposals, pricing, contract documents, project plans, successful projects, accelerated revenue, profitable projects, Customer success, Customer time-to-value, and repeat business.

Project Management Continuing Education

PMP Certification, Project Management

Missouri University of Science and Technology

BS, Electrical Engineering

William Jewell College

BS, Physics