Steve Craig
Senior Manager @Tokusaku Consulting
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WORK HISTORY
Senior Manager @Tokusaku Consulting
Senior Manager focused on operational, sales, and service transformation. I work with clients to co-design solutions and lead teams that deliver tangible impact.
EDUCATION
Claremont McKenna College
BA, Philosophy, Politics, and Economics
SKILLS
ABOUT STEVE CRAIG
Senior management consultant with expertise in process improvement, project management, business analysis, methodology creation, market research, and strategic planning. Able to bounce between strategic planning and deep dives into the details. Focus on identifying, scoping, and documenting system and process projects that improve or transform operations, combining 15+ years of experience in project management, business analysis, and market research that spans multiple sectors including retail banking, insurance, manufacturing, retail utilities, local government, industry associations, and universities. Expertise in identifying what businesses want and need to succeed, and a deep knowledge of technical project management and business process analysis to understand and communicate the trade-offs between desired programs and functionality, their business impact, and the effort required to implement them. Business Analysis • Application Systems Analysis • Use Case Analysis • Business RequirementsCorporate Governance • Implementation Management • Project Methodology DevelopmentContingency Planning • Event Planning • Data Mapping and Management Process Analysis and Design • Integration and Systems ConversionsInformation Architecture Market Assessments • Customer File Analysis • Program ManagementCustomer Relationship Management •Software Selection • RFP Management • IT Project ManagementSurveys • Focus Groups • B2C and B2B Interviews • SPSS
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