Steve Collender
Head of Specialist Customer Operations @Metro Bank (UK)
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WORK HISTORY
Head of Specialist Customer Operations @Metro Bank (UK)
SKILLS
ABOUT STEVE COLLENDER
A creative and energetic Operations leader with the drive and commitment to lead and motivate staff in a highly complex and regulated environment. Capability of seeing the bigger picture, has a track record of refreshing systems, taking risks and managing change for the benefit of the organisation as a whole. Rewarded through rapid promotion, operates with genuine integrity, always doing the right thing for both the organisation, employees and customers. A clear focus on engaged staff, improving efficiency and ensuring fair outcomes for all.There are a selection of key skills which I believe have facilitated my rapid progression, these are: Leadership Innovation Delivery Compliance Through challenging times I\'ve always ensured my teams are motivated and supported to deliver; that they understand their targets and have the independence to design their own action plans. Being innovative has enabled me to identify more efficient approaches to delivery, people management and recruitment. Being compliant is essential. This is why I ensure all my staff understand the regulations and all work processes reflect this. I pride myself in being able to lead a team to deliver under challenging circumstances and through organisational change. My interpersonal skills are strong and I believe my integrity and passion to deliver positive outcomes naturally facilitates employee loyalty and commitment.
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