Steve Cogan

WORK HISTORY

EDUCATION

SKILLS

ABOUT STEVE COGAN

Passionate about delivering measurable impact & value across clients, teams, and organisations. My journey from pre-sales and architecture consulting into customer success has evolved from hands-on CSM roles to managerial positions, culminating in successful leadership on a regional scale, cultivating high-performing teams.Time spent across consulting (Pre-sales & delivery), solution pre-sales (At Salesforce & IBM Software Group) through to customer success. My track record of delivery has earned accolades from colleagues and clients alike. But let\'s hear from my customers:‍ “I would like to thank Steve Cogan for providing us with expert help in getting our [Salesforce digital engagement Service Cloud] implementation up and running in such a short time span. His insight, product knowledge and quick responses. provided the springboard to our success and I firmly believe it wouldn\'t have gone so smoothly without him. Thank you Steve.” - Leading Retail Brand during advisory expert services engagement‍ “I had the pleasure of working with Steve while at Waitrose (part of the John Lewis Partnership). He was the Salesforce subject matter export that guided us through the integration between Service Cloud and Social Studio. His previous experience and deep knowledge helped to ensure the project was delivered on time, on budget and produced a solution that delighted both our internal teams and customers alike. I thoroughly enjoyed my time working with Steve and would highly recommend him as a Salesforce Professional of the highest order.\"- Waitrose (John Lewis Partnership) Salesforce team member.Leadership philosophy inspired by the servant leader model. Sharing a selection of skills from my expertise and experience below: Business Transformation & Optimization Salesforce Certified Digital Engagement SME B2B SaaS Customer Success Customer Lifecycle Journey Design, Optimisation & Management Coaching for success Strategic Account Management Relationship Building & Partnerships Public cloud platforms; AWS, Azure, GCP Engagement Manager Business Analysis Ready to collaborate on something remarkable? Let\'s connect & take the next steps together. Connect on LinkedIn or: stevecoganlinkedin at gmail.com