Steve Champagne
VP, Sr. Customer Experience Partner; CX Design Architect
- Role
- Sr Customer Experience Partner Cx Design Architect VP at Citizens
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Steve Champagne
Senior Customer Experience (CX) leader and Assistant Vice President with deep roots in retail banking, focused on elevating the Voice of the Customer (VoC) across end to end journeys. I lead through influence, partnering across product, design, research, and operations to translate customer and frontline insights into strategic, actionable improvements. My work centers on simplifying complexity, aligning teams around shared outcomes, and delivering measurable impact that strengthens customer confidence and organizational effectiveness.
Experience
Sr Customer Experience Partner Cx Design Architect VP
Feb 2025 — Present
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