Steve Buzash
Owner at Man for Rent
- Role
- Call Center Consultant at Cleveland Eye Clinic
- Location
- Aurora, OH, US
- LinkedIn followers
- 500 followers
Experience
Call Center Consultant
Mar 2017 — Present
Overhauled existing call center systems and software to create a efficient effective inbound customer service call center.• Restructured current call flow queues to increase service levels and customer experience scores• Created a \"World class customer service center\" where our mission was to provide the best customer service and satisfaction possible.• Centralized voice mail to email servers to decrease wait to respond times.• Created a centralized training repository to house all of the existing materials in a electronic easy to modify format• Implemented weekly schedule adherence review meetings with the agents to review log times and call efficiency• Created queue view access so agents could see on the desktop real time service levels of the center• Increased associate production by adding a second viewing pc monitor to increase the associates workspace 100%
Education
Stark State College
Associates, Business Administration
1989 — 1994
Stark State College
Associate's degree, Business Administration and Management, General
Skills
- Hud
- Marketing
- Real Estate Development
- Foreclosures
- Relocation
- Short Sales
- Property Management
- Property
- Fha
- Rentals
- Purchasing
- Mortgage Lending
- Process Improvement
- Resellers
- First Time Home Buyers
- Account Management
- Sales Operations
- Customer Retention
- Commercial Real Estate
- Customer Service
- Sales Management
- Sellers
- Cold Calling
- Vendor Management
- Investors
- Single Family Homes
- Investments
- Management
- Team Building
- Residential Homes
- Strategic Planning
- Contract Negotiation
- Selling
- Direct Sales
- Reo
- Sales
- Team Leadership
- Condos
- Operations Management
- Salesforce.com
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