Steve Bukasa
Field Agent @Resolvecall Ltd
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WORK HISTORY
Field Agent @Resolvecall Ltd
Paisley, GB
Resolvecall Ltd, headquartered in Paisley, is a prominent player in the field of financial services and customer engagement. Specializing in resolving complex debt and arrears cases, the company employs a comprehensive approach to debt recovery, combining innovative technology with personal, empathetic engagement. Resolvecall\'s services are designed to provide effective and ethical debt resolution solutions that benefit both creditors and debtors- Successfully conducted over 200 Reconnection Visits per month, achieving a 90% success rate in re-establishing customer contact and resolving outstanding balances through proactive phone communication- Facilitated Pre-Disconnection Visits, providing critical support and guidance to utility customers, resulting in a 75% reduction in service disconnections due to unpaid bills- Collaborated effectively with both Resolvecall\'s and client\'s call centres, enhancing customer satisfaction and retention through comprehensive problem resolution- Implemented tailored solutions during customer interactions, contributing to a 15% increase in successful payment plan enrolments.
EDUCATION
Doncaster College
Certificate in Principles of Business Administration in Principles of Business Administration, Business Administration, Management and Operations
De Montfort University
Bachelor of Engineering (BEng), Mechanical Engineering Related Technologies/Technicians
Learn with Pride
Official CPD/ACTD Certificate in Business Analyst & Product Owner, Business Analyst and Product Owner
Henley College Coventry
Btec National Certificate & NVQ3, Manufacturing Engineering & Performing Engineering Operations.
City College Coventry
GCSEs ( Maths, English, Science, ICT)
ABOUT STEVE BUKASA
Data Analyst with strong technical foundation in SQL, Tableau, and Power BI, combining an MBA in Business Administration (in progress) with a mechanical engineering background. Demonstrated ability to turn complex data into business value through iO-Sphere simulation work, analysing fashion e-commerce operations and 3+ years as a Business Analyst, driving measurable operational improvements. I bring a systematic engineering approach to data problems—whether reducing operational inefficiencies by 25% or identifying revenue opportunities through customer segmentation analysis. Known for translating technical findings into strategic recommendations that stakeholders can utilise. What excites me most is uncovering the story behind the numbers and turning analytical insights into practical business solutions. Seeking a Data Analyst position where I can combine technical expertise with business acumen to deliver data-driven insights that drive operational excellence and strategic decision-making.
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