Steve Bosse

About Steve Bosse

Recognized as a key player who is relied on as the expert in areas managed and works effectively in a client service/ team environment. Detail-oriented individual with a successful track record of achieving positive business results in all phases of business management. Steve has succeeded in Operational Management, Sales, Strategic Planning, Incident Management, Process Improvement, Project/Vendor, and Business Continuity Management through out his career. Steve continues to learn Best Practices and strive to have the best working teams and processes.Specialties: Leverages mastery in leading, managing, motivating and engaging employees.Exceptional organizational, networking, teambuilding, project management,strategic/problem solving skills and Process Improvement. Capacity to multitask and make decisions under pressure

Experience

1. VP, Principal Enterprise Resilience Officer

   Fifth Third Bank

   Mar 2001 — Present · Cincinnati, KY, US

   Principal Enterprise Resilience Officer(2019-Present)Design,Test,Implement,Maintain and Monitor Business Continuance, Recovery Preparedness, Event/Crisis Mgmt, Cyber,Pandemic Plans. Facilitate Events/Incidents affecting Customers,Employees,Departments, and Processes. Go to person in Company for Information and Direction.PROJECT MANAGEMENT(PM)/INCIDENT MGMT DIRECTOR(20••••18)Manage the remediation process pertaining to incidents affecting Customers, Processes or Applications within Operations.Designed/Manage FEMA Operations Natural Disaster plan and Bancorp Natural Disaster Plan. Review Quality, Cost and FTE Operational and Bancorp process. Lead the Operations initiative to automate processes.Identified ~175 processes as viable solutions.Deployed automated processes reducing cost by $1 Mil and avoid cost of $900K annuallySOURCING PORTFOLIO OFFICER(20••••16) Governance of Operations Vendor Management.Created end to end process for Operations Vendor Management related to policy.DOCUMENT IMAGING/WORKFLOW ANALYST(20••••12) Engineered 8 projects consisting of Workflow enhancements and imaging documents for a savings of CONSUMER LOAN CASH MGR (2009–2010)Increased productivity from 40% to 99% utilizing current lease staff to assume cash functions while maintaining lease portfolio and engaging current cash staff in process improvements.LEASE OPERATIONS/CONSUMER COLLATERIAL MGR (20••••09)Transferred adjustment processes to third party vendor resulting in cost savings. LEASE OPERATIONS MGR (20••••08) Engineered the merger of Returned Vehicle and Lease Operations groups. Provided on-going program of staff cross-training to allow for work mobility, job back-up and individual growth. RETURN VEHICLE ADMIN MGR (20••••06) Coordinated the Lease Vehicle return portfolio vehicles). Responsible for end-of-term billing on lease vehicles totaling $4.5 million per year. Filed residual value insurance claims $15M per year.

Education

• Cincinnati State Technical and Community College

  Associates, Business Management

  1984 — 1989

• Roger Bacon High School

  College Prep

Skills

• Cash Management
• Vendor Management
• Problem Solving
• Itil V3 Foundations Certified
• Operations Management
• Consumer Lending
• Business Process Improvement
• Change Management
• Leadership
• Employee Engagement
• Financial Analysis
• Retail
• Customer Relations
• Relationship Management
• Portfolio Management
• Customer Experience
• Payments
• Customer Service
• Strategy
• Loans
• Credit
• Coaching
• Analysis
• Mortgage Lending
• Process Improvement
• Microsoft Office
• Sales
• Six Sigma
• Budgets
• Finance
• Team Building
• Management
• Customer Satisfaction
• Training
• New Business Development
• Yellow Belt
• Team Leadership
• Forecasting
• Banking
• Risk Management