Steve B.
Kundenbetreuer Im Nahverkehr @Db Regio
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WORK HISTORY
Kundenbetreuer Im Nahverkehr @Db Regio
ABOUT STEVE B.
Customer Support & Account Management Leader | B2B & B2C | SaaS | Team & Process ExcellenceWith over 20 years of experience in both B2B and B2C environments, I am an accomplished customer support leader and strategic account manager known for driving customer success, operational excellence, and sustainable team growth. My focus lies in onboarding, implementation, and building long-term client relationships — delivering tailored solutions for global players such as Apple, Booking.com, and Taxfix.My leadership style is grounded in trust, clear expectations, and individual empowerment. I’ve led high-performing, multicultural teams of up to 150 people, fostering innovation, productivity, and revenue growth through a people-first mindset. I\'m also experienced in resolving complex issues, including legal matters, and driving cross-functional collaboration.From managing social media and online reviews to mitigating payment and fraud risks, I bring broad expertise across the entire customer journey. At Kenjo GmbH, a leading HR & Recruiting software company, I worked directly with C-level stakeholders to align implementation with compliance and business needs. Previous roles at Caya, Expert Systems, and Kontist allowed me to restructure departments, launch strategic initiatives, and improve service frameworks in fast-scaling environments. Key Skills & Focus Areas:• Customer Onboarding & Relationship Management• Account Management (B2B & B2C)• Complaint Resolution & Legal Case Handling• Social Media & Review Management• Payment & Fraud Mitigation• Team Leadership & Mentoring (up to 150 agents)• Strategic Planning & Process Optimization• Cross-Cultural Leadership• Project & Deadline Management• Training & Development ProgramsFluent in German and Business English, I’m proficient in modern CRM systems, churn prevention tools, and project management platforms. I’m available immediately, open to relocation, and eager to support ambitious teams in elevating their customer experience and service excellence.
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