Steve Bark
Head of Carrier Cloud Services -multilingual Technical Voip Support Customer Relationship Management @Digitalk
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WORK HISTORY
Head of Carrier Cloud Services -multilingual Technical Voip Support Customer Relationship Management @Digitalk
Milton Keynes, GB
Reporting into the Services Director responsible for the technical support team and customer experience of Digitalks Carrier Cloud wholesale and on-premise customers.Leading a predominantly multi-lingual team of IT & Telecommunications support engineers who provide application and technical support for the telecommunications, business management and IT components used to deliver Cloud and on-premise customer solutions for the management of wholesale and retail VOIP solutions to a global customer base. Responsible for the direction of customer centric support through people, problem and incident management. Utilising a range of technical and business skills to ensure adherence to contractual SLA’s and business standards, as well as delivering business efficiencies through analytics and the mentoring of staff. Management of internal and external relationships with Sales, Product Management, Software Development and Senior Management plus Digitalks worldwide customer base. This role frequently involves interaction with entrepreneurs, CEO, CTO and Operational teams.
EDUCATION
Highbury Technical College
BTEC Higher National Certificate, Computer Studies
South Downs College
BTEC National Diploma, Computer Studies; Maths, Physics, Electronics, Computer Studies, English Language, English Literatur
SKILLS
ABOUT STEVE BARK
A senior IT and telecommunications manager with over 28 years of experience in leading international technical teams across market leading telecommunications companies. Currently, the Head of Carrier Cloud Services at Digitalk, a provider of cloud-based and on-premise VOIP solutions for wholesale and retail customers worldwide.Responsible for the direction of customer-centric support through people, problem, and incident management, utilizing a range of technical and business skills, such as VOIP, cloud, CRM, ITIL® 4, and Scrum. Proven track record of delivering excellent customer experience, transforming and coaching technical teams, and supporting sales and account teams for large commercial and government customers. Adaptable, hands-on, and mission-driven, with a passion for developing and supporting mission-critical platforms for data center, cloud, CDN, VOIP, managed services, and IT infrastructure.
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