Steve Anderson
Director of Client Services
- Role
- Director, Global Client Services at HMH
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Steve Anderson
Experienced Service and Operations Manager with a demonstrated history of working internationally in the information technology and services industry. Strong program and operations management professional skilled in Service-Level Agreements (SLA), Customer Satisfaction, Knowledge Centered Solutions (KCS) Customer Relationship Management (CRM), and IT Service Management systems.
Experience
Director, Global Client Services
May 2022 — Present · Houston, TX, US
Education
Stephen F. Austin State University
BBA, International Business and French
1991 — 1996
Skills
- IT Operations
- Firewalls
- Cloud Computing
- Vendor Management
- IT Strategy
- Disaster Recovery
- Vmware
- Service Level Management
- Storage
- IT Service Management
- Outsourcing
- Pre-Sales
- Citrix
- Infrastructure
- Incident Management
- Service Delivery
- Technical Support
- Vpn
- Managed Services
- Integration
- Virtualization
- Security
- Enterprise Software
- Bmc Remedy
- Business Continuity
- Transition Management
- Service Improvement
- Call Centers
- IT Outsourcing
- Information Technology
- Service Management
- Sla
- Service Desk
- Data Center
- Microsoft Exchange
- Cisco Technologies
- Sharepoint
- Problem Management
- Pmp
- Active Directory
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