Sterling Higgins
Customer Experience @ TD | MBA
- Role
- Senior Business Lead, Cx, Mortgage at TD
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Sterling Higgins
With over 20 years of experience in the financial services industry, I am a seasoned leader and strategist who is passionate about delivering exceptional customer experience. As the Head of Strategy and Planning for Customer Experience at TD, I oversee the development and execution of innovative and customer-centric solutions that enhance the value proposition and competitive advantage of TD\'s products and services.I have a proven track record of building successful teams, fostering strong relationships, and driving performance and change. I am a certified Scrum Master and a Change Catalyst, and I leverage these skills to empower my team and partners to collaborate effectively, adapt to changing needs, and deliver results. I am also an expert in mortgage processing and single point of contact group, having led these functions in my previous roles at TD. I am always looking for new opportunities to grow my career and contribute to TD\'s vision and mission.
Experience
Senior Business Lead, Cx, Mortgage
Apr 2023 — Present
Education
University of Maryland
MBA, General Studies
2014 — 2016
Old Dominion University
Bachelors, Business Administration and Management, General
2000 — 2002
Park University
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
2004 — 2007
Robinson Secondary High School
High School Degree, General Studies
1992 — 1996
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