Sterin Mathew
Service Desk Call Handler @Nhs
Signup · Get unlimited contacts
WORK HISTORY
Service Desk Call Handler @Nhs
Glasgow, GB
Provide 1st line IT support to NHS staff, logging and resolving incidents and requests via the Service Desk.Deliver high-quality customer service through phone, Teams, and face-to-face communication.Troubleshoot and resolve issues with Microsoft 365, Teams, desktop hardware, and clinical/business applications.Use remote management tools to achieve first-time fixes where possible.Escalate incidents to 2nd/3rd line support and external suppliers when required.Maintain accurate records of all incidents, resolutions, and user interactions in the ITSM system.Contribute to improving IT processes, documentation, and team knowledge.
ABOUT STERIN MATHEW
I’m an IT professional with a BSc (Hons) in cyber security and networks, with experience…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.