Stephanie Thompson

About Stephanie Thompson

I\'m a financial services professional with a passion for delivering exceptional service—both internally and externally. When the wave of layoffs impacted the banking industry, I took it as an opportunity to pause, reflect, and re-energize. I used my career break to prioritize stress reduction and healthy living, which ultimately opened the door to a new chapter.During this time, my husband—who has decades of experience in the pool and spa industry—and I decided to combine our skills and start something of our own. Together, we launched Ohio Hot Tub Warehouse, a wholesale hot tub company focused on delivering factory-direct prices to our local community and regional Airbnb retreats.Entrepreneurship has allowed me to carry over the relationship management, problem-solving, and customer-first mindset I developed over years in financial services. Today, I’m energized by building a business that supports wellness and relaxation while staying connected to the community.I’m always open to connecting with other professionals, whether in financial services, entrepreneurship, or wellness-oriented industries. Let’s connect!“There are those that look at things the way they are, and ask why? I dream of things that never were, and ask why not?” ― George Bernard Shaw

Experience

1. Company Owner

   Ohio Hot Tub Warehouse

   Jun 2025 — Present · Cleveland, OH, US

   Co-founded and currently operate a wholesale hot tub business serving Ohio residents and regional Airbnb hosts. We specialize in offering factory-direct pricing on high-quality hot tubs, combining affordability with exceptional customer service.My role includes:Overseeing day-to-day business operationsManaging vendor relationships and inventoryLeading customer engagement and after-sales supportDeveloping marketing strategy and community outreachEnsuring smooth logistics and timely deliveryThis venture grew from a personal focus on wellness and a desire to bring relaxation and value to our local community. I bring my background in financial services—attention to detail, process optimization, and relationship management—into every customer interaction and business decision.

Education

• Baldwin Wallace University

  Business Administration and Management

  1989 — 1993

• Duquesne University

  Master's Degree, Leadership and Business Ethics

  2008 — 2012

Skills

• Process Improvement
• Management
• Team Building
• Leadership Development
• Customer Service
• Credit
• Strategy
• Business Analysis
• Time Management
• Forecasting
• Retail Banking
• Organizational Development
• Performance Management
• Project Management
• Leadership
• Sales
• Training
• Coaching
• Management Consulting
• Loans
• Banking
• Team Management