Stephon Strode
Configuration Specialist II, UL Solutions (EHS)
- Role
- Configuration Consultant at PureEHS
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Stephon Strode
Building Exceptional Customer Relationships: Demonstrated exceptional leadership by implementing a strategic connect process for Customer Success Managers (CSMs), resulting in a remarkable 15% increase in customer retention.Proven Leadership Skills: Successfully led, coached, and developed direct reports by enhancing employee experience and productivity, and promoting a supportive work environment which led to a reduction of employee turnover rates by 10%. Improve the End-to-End Customer Journey: Utilized valuable insights from comprehensive customer surveys from onboarding through implementation and beyond to drive strategic process improvements to increase NPS (Net Promoter Score) by 48% and achieve a 90% customer retention rate.Advocate for Collaborative Work: Developed improved workflows and policies by collaborating with all departments involved in the customer journey from Sales to Customer Support to boost customer satisfaction.Team Building: Established teams geared at fostering a purpose-driven environment that drives results, engagement, and innovation.
Experience
Configuration Consultant
Apr 2026 — Present · Washington, DC, US
Education
Middle Tennessee State University (MTSU)
Bachelor's of Basic of Applied Sciences - BS, Animal Science (Pre-Vet Concentration). Minor in Business Administration.
Belmont University
Master of Business Administration - MBA, Business Administration and Management, General
2019
Skills
- Inventory Management
- Microsoft Office
- Retail
- Call Center
- Team Leadership
- Customer Service
- Software Documentation
- Management
- Team Building
- Salesforce.com
- Technical Support
- Leadership
- Process Improvement
- Account Management
- Training
- Customer Satisfaction
- Call Centers
- Strategic Planning
- Payroll
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