Stephen Philip
Information Technology Support Analyst @JW Marriott
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WORK HISTORY
Information Technology Support Analyst @JW Marriott
US
Information Technology Support AnalystDell ComputersSpearheaded triage and desktop support, ensuring streamlined operations and projects Management.Managed reimaging of; and software integration.Employed Bomgar Remote, Asana, Citrix, TIBA, ClearSky, Freedom pay, Heat ticketing system, and AvantiOrchestrated LAN, WAN, VLAN, and POE configurations.Collaborated on Aruba switch port reconfigurations via SD.Oversaw networking patch panels, AP & Camera installations, NIC configuration, Ethernet termination, and PBX, Mitel phone programming.Installed guest-room TV set-top boxes and access points.Executed Active Directory user and computer management within designated OUs.Led Bit-locker encryption and computer unlocking tasks.Managed Tier 1 to Tier 3 support tickets individually and as project components.Collaborated with Adobe, Windows, Azure, Microsoft, and Chrome solutions.Implemented whitelodging software, including micro Credit card readers chip and pin.
EDUCATION
University of Uyo
Bachelor's degree, Drama and Dramatics/Theatre Arts, General
South South Entrepreneurship center (SSEDC)
Certificate, Business, Management, Marketing, and Related Support Services
University of Uyo
Bachelor's degree, Drama/Theatre Arts and Stagecraft
NexGenT
Full Stack Network Associate, Network Engineer / Cybersecurity Accelerator
ABOUT STEPHEN PHILIP
IT Support and Network Infrastructure professional with hands-on experience supporting…
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