Stephen Vieau

About Stephen Vieau

Expert in the Avaya Proactive Contact (PDS) system. Savvy with Avaya Aura…

Experience

1. Voice Network Engineer

   General Dynamics Information Technology

   Nov 2017 — Present · SeaTac, WA, US

   Performed Moves, Adds, and Changes for multiple critical Air traffic control sites and FAA regional offices in the northwest mountain region and the California LAX complex. Maintenance of routes, DID’s, Vectors, and Avaya G4X0 switches for the FAA telephone system.Installation, upgrade, maintenance of key telephony systems, switch gear, phones, and e911 systems.Integration of DTEN and Poly Studio X50 and X70 solutions for Zoomgov video conference systems and TEAMS integration. Onsite support for Air Traffic Control site telco gear, as well as Government Call recorder device integration requests. Created voice telephony inbound phone routing and vectors for key government 1800 number informational and critical aircraft accident reporting lines.

Education

• Avaya Learning

  Administering Avaya Aura System Manager

  2023 — 2023

• Avaya University training

  Certification

  2006 — 2009

• North Kitsap High School

  Diploma

  1994 — 1995

Skills

• Integration
• Workforce Management
• Avaya Pbx
• Voice Mail
• Network Administration
• Customer Service
• H.323
• Ethernet
• Wireless
• Contact Centers
• Testing
• Telecom
• Change Management
• Documentation
• Technical Training
• Telephony
• Negotiation
• Operating Systems
• Microsoft Office
• Avaya
• Pbx
• Vendor Management
• Software Installation
• Architecture
• Ip
• Sql Server
• Computer Hardware
• Windows
• Call Recording
• Acd
• Linux
• Troubleshooting
• Planning
• Voice Portal
• Mentoring
• Isdn
• Sip
• Switches
• Programming
• Customer Relations