Stephen S.
Business Strategy and Policy - Microsoft
- Role
- Head of Policy & Business Enablement at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Stephen S.
Senior leader in policy, trust & safety, compliance, risk management, and operational excellence with 20+ years of experience scaling global support organizations across consumer technology, e-commerce, and services. Proven track record for leading large, distributed teams, increasing partner and customer trust, and shifting organizations from reactive escalation management to proactive, data-driven action. Recognized for empathetic leadership, strong cross-functional influence, and the ability to translate complex regulatory requirements into practical, sales-enabled, business-ready initiatives.
Experience
Head of Policy & Business Enablement
May 2022 — Present · Bellevue, WA, US
Lead the global strategy and operating model for policy creation, support, trust & safety, and fraud & abuse issue-resolution serving Bing’s Partner ecosystem.Policy and quality lead in partner contract negotiations and business development across Bing. Lead global, cross-functional support workflows spanning engineering, sales, finance, and legal senior and executive teams to resolve complex user, partner, and regulatory & fraud issues with speed and clarity. Established operational standards, decision frameworks, and escalation models that balanced customer advocacy, regulatory compliance, and business growth.
Education
Wicklander-Zulawski & Associates, Inc.
Wicklander Certificate, Interview and Interrogation Techniques
2013
University of Washington
B.A., Sociology
1998 — 2002
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