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Stephen Shaw

Sr Service Delivery Manager of North America @Convera

Omaha, NE, US
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

Sr Service Delivery Manager of North America @Convera

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Omaha, NE, US

EDUCATION

N/A

University of Nebraska-Lincoln | Lincoln, NE

Bachelor of Science - BS

SKILLS

Credit CardsElectronic PaymentsCoachingPortfolio ManagementBusiness Process ImprovementLeadershipSupervisory SkillsDebit CardsBankingRisk ManagementTeam ManagementTeam LeadershipMerchant Card ProcessingCustomer Relationship Management (Crm)Microsoft OfficeManage Client RelationshipsIssue Resolution ManagementNetworkingCreditSoftware DocumentationEstablish & Maintain Long-Term Client RelationshipsWritten & Verbal Communication AbilitiesPayment Card ProcessingPaymentsVendor ManagementResearchStrategic PlanningProject ManagementFinanceTrainingProcess ImprovementCall CentersCross-Functional Team LeadershipHuman ResourcesBusiness AnalysisE-Commerce

ABOUT STEPHEN SHAW

Results-oriented Business Process Manager with extensive experience cultivating client relationships through successful service delivery resulting in customer retention and revenue growth. Highly motivated with proven strengths in managing issues, people, and projects through commitment to customer satisfaction and quality. Excellent verbal and written communication skills, problem solving and networking to achieve bottom-line results.SKILL HIGHLIGHTS: Client Relations Issue Management Customer Service Business Analysis Networking Staff Development Project Management Research Team Leadership Strategic Problem Solving

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