Stephen Shaw
A Proven Business Leader in Client Relations, Customer Service, Account and Project Management
- Role
- Sr Service Delivery Manager of North America at Convera
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Stephen Shaw
Results-oriented Business Process Manager with extensive experience cultivating client relationships through successful service delivery resulting in customer retention and revenue growth. Highly motivated with proven strengths in managing issues, people, and projects through commitment to customer satisfaction and quality. Excellent verbal and written communication skills, problem solving and networking to achieve bottom-line results.SKILL HIGHLIGHTS: Client Relations Issue Management Customer Service Business Analysis Networking Staff Development Project Management Research Team Leadership Strategic Problem Solving
Experience
Sr Service Delivery Manager of North America
Mar 2022 — Present · Omaha, NE, US
Education
University of Nebraska-Lincoln | Lincoln, NE
Bachelor of Science - BS
Skills
- Credit Cards
- Electronic Payments
- Coaching
- Portfolio Management
- Business Process Improvement
- Leadership
- Supervisory Skills
- Debit Cards
- Banking
- Risk Management
- Team Management
- Team Leadership
- Merchant Card Processing
- Customer Relationship Management (Crm)
- Microsoft Office
- Manage Client Relationships
- Issue Resolution Management
- Networking
- Credit
- Software Documentation
- Establish & Maintain Long-Term Client Relationships
- Written & Verbal Communication Abilities
- Payment Card Processing
- Payments
- Vendor Management
- Research
- Strategic Planning
- Project Management
- Finance
- Training
- Process Improvement
- Call Centers
- Cross-Functional Team Leadership
- Human Resources
- Business Analysis
- E-Commerce
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